Refund Policy

Introduction

Welcome to our Refund Policy page! At www.splbuy.com, we value our customers and strive to provide the best shopping experience possible. This Refund Policy outlines the terms and conditions regarding refunds for products purchased from our website.

Scope of the Policy

This policy applies to all products purchased directly from www.splbuy.com. If you purchased our products through third-party sellers, please refer to their respective refund policies.

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Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- It must be returned within [3 days] from the date of purchase.
- Proof of purchase, such as a receipt or order confirmation, must be provided.

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Non-Refundable Items

Certain items are non-refundable, including:
- Particular clothing

- Gift cards
- Downloadable software products
- Items marked as final sale
- Personalized or customized items
- Perishable goods

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Initiating a Refund

To initiate a refund, please follow these steps:
1. Contact our customer service team by email at support@splbuy.com within [3 days] of receiving your order.
2. Provide your order number and details about the item you wish to return.
3. Our team will guide you through the return process.

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Return Shipping

- Customers are responsible for paying the return shipping costs unless the item was defective, or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance for items, as we cannot guarantee that we will receive your returned item.

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Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [30 days].

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Exchanges

If you need to exchange an item for the same item or a different size/color, please follow the return process above, and then place a new order for the desired item.

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Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [3 days] of receiving the product WITH UNBOXING VIDEO PROOF. We will arrange for a return and provide you with a refund or replacement at no additional cost.

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Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit/DEBIT card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please e-mail us at support@splbuy.com.

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Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will take effect immediately upon posting the revised policy on this page. We encourage customers to review this page periodically to stay informed about our policies.

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Conclusion

Thank you for shopping with www.splbuy.com. We appreciate your business and are committed to providing you with excellent products and services. If you have any questions about our refund process, please don't hesitate to reach out.

If you have any questions or concerns regarding our Refund Policy, please reach out to our customer service team:

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E-Mail : support@splbuy.com  
Contact Number : +91 890 3000 705

[Only through WhatsApp Chat] 
Company Address : M/S Splbuy.com, Palani - 624601, Dindigul Dist, Tamilnadu, India.

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